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Shipping Policy
Thank you for choosing Sundriesgk! To ensure that you can receive the ordered goods smoothly, we have formulated the following shipping policy. Please read the following carefully to understand our delivery process and shipping time.
Order processing time
Once you complete the order submission, our system will start processing your order immediately. Normally, We will process the order within 48 hours and arrange logistics delivery within 1-3 days. During this period, we will carry out work such as order confirmation, inventory check and packaging. Please note that the order volume is large during holidays and promotions, and the processing time may be extended.
Estimated delivery time
After the order is processed, we will arrange the shipment for you as soon as possible. Most orders will be shipped within 1-3 working days after processing. The specific delivery time may vary depending on inventory conditions and the efficiency of the logistics company.
Logistics time
We cooperate with many international logistics companies such as DHL, Fedex and other logisticsto ensure that your order can be delivered safely and quickly. According to the logistics method and delivery address you choose, the estimated logistics time is 5-15 days.
Reasonable freight charges
In order to ensure service quality and cover logistics costs, we will charge reasonable freight charges.
The specific charges will be displayed at checkout.
Disclaimer
Although we try our best to ensure that all orders are shipped on time and delivered on time, we are not responsible for delays caused by force majeure (such as natural disasters, traffic congestion, holidays, etc). In addition, we are also unable to assume responsibility for delivery failures caused by incorrect or incomplete addresses provided by customers.
How to find your package
Once your order is shipped, you will receive an email with a logistics tracking number. You can use this number to check the real-time location and status of the package on the corresponding logistics website.
If the tracking information states that your package was delivered, but you have not received it yet, we suggest taking the following steps:
Other than yourself, who could have received the package? Do you live with family or roommates? Do you have neighbors or a doorman? Please ask them if they received the package.
Was the package signed for? If so, do you recognize the name? Please ask them if they received the package.
Do you have a back or side door? Maybe you have a mailbox, mail room, or receiving office? If so, the package may be there.
Do you know your mail man or woman? If so, please ask them to confirm when and where the package was delivered.
Under the circumstances that you are still unable to locate your package, kindly contact us at email so that we can assist you further.
If you encounter any problems during the query process, please feel free to contact our customer service team.
We promise to do our best to ensure that your shopping experience is pleasant and smooth. Thank you for your understanding and support!
